Cancellations and Refunds

Bantayan Island Nature Park and Resort

Cancellation, Refund and Return Policies

No Show. No refund will be given for a no-show.
Late Cancellation.  A reservation cancelled less than 7 days before arrival will not be refunded.
Cancellation. A reservation cancelled less than 14 days before arrival will be one (1) night’s charge.
Legal and Special holidays.  A special cancellation policy for this period extends to 30 days prior to arrival.  For cancellation made less than 30 days there will be no refund.
Rebooking. Reservations rebooked in less than 14 days is subject to availability and 10% penalty charge.
Check-in/out. Check in is at 12:00 Noon, while check-out is 10:00 AM
Early check-in is subject to availability.
Late check-in is still charged a night’s stay.
Late check-out is 12:00 Noon but subject to availability. Acheck-out beyind 12:00 noon shall entail a night’s charge.
Early check-out is still charged a night’s stay.
Check-out prior to scheduled date shall be charged 50% of remaining night/s.


How To Return A Food Item

Your item must be in its original served condition to be returned, unless portions of it have been partaken already. Conditions for return of food items are as follows:

1. Wrong food – unless portions have been partaken already
2. Stale and spoiled food
3. Unsanitary
4. Delayed order – more than 1 hour

Please report the matter to any of our staff immediately. You may opt not to pay or get a replacement if the above conditions are met.